May 23, 2025
Thank you very much for your continued patronage of Grip Swany products.
We have come to the realization that the down (filling) content percentage was incorrectly indicated in downwear sold in the Fall/Winter 2023 and Fall/Winter 2024 seasons. We sincerely apologize to customers who purchased these products for any inconvenience caused.
Therefore, we will collect the affected products and provide a refund.
We apologize for the inconvenience, but please contact our customer center and follow the procedure. If you would like a solution other than a refund, please let us know when you contact our customer center.
We will implement even more rigorous quality control measures in the future and take every possible measure to prevent a recurrence. We appreciate your understanding in this matter.
＜Applicable products＞
◆2023 Fall/Winter season
Product number: GSJ-86
Product: FP DOWN JKT 5.0
Color: OLIVE, COYOTE, BLACK
Price: ¥41,800 (tax included)
How to check the part number: It is on the "quality display label" on the inside left side of the product.
Product number: GSW-32
Product: W'S FP DOWN PANTS
Color: COYOTE/BLACK
Price: ¥22,000 (tax included)
How to check the product number: It is on the "quality label" on the inside left front part of the product.
Product code: GSP-105
Product: FP DOWN PANTS 5.0
Color: OLIVE, COYOTE, BLACK
Price: ¥22,000 (tax included)
How to check the product number: It is on the "quality label" on the inside left front part of the product.
<Contents of the typo>
Fall/Winter 2023 season
Filling
Display: 80% down, 20% feather
Actual product: Down 60.0-77.2%, Feather 40.0-22.8%
Apologies) As far as we have determined through our own independent inspections, the actual mixing ratios of products vary from product to product.
◆2024 Fall/Winter season
Product number: GSJ-96
Product: GS DOWN JACKET 6.0
Color: DUCK CAMO, OLIVE, BLACK
Price: ¥47,300 (tax included)
How to check the part number: It is on the "quality display label" on the inside left side of the product.
Product code: GSP-113
Product: GS DOWN PANTS 6.0
Color: DUCK CAMO, OLIVE, BLACK
Price: ¥26,400 (tax included)
How to check the product number: It is on the "quality label" on the inside left front part of the product.
<Contents of the typo>
Fall/Winter 2024 season
Filling
Display: 90% down, 10% feather
Actual product: Down 53.3-70.4%, Feather 46.7-29.6%
Apologies) As far as we have determined through our own independent inspections, the actual mixing ratios of products vary from product to product.
＜Contact Information＞
Swany Sales Co., Ltd. Customer Center
Frontier Yoyogi 3F-A, 1-11-2 Yoyogi, Shibuya-ku, Tokyo 151-0053
Telephone number: 0120-002320 (toll free)
Email address: info2@grip-swany.co.jp
Reception hours: 10:00-17:00 *Excluding weekends, holidays, and days designated by our company
Please note that the personal information you provide will only be used for this purpose.
